Choosing the right estate agent to help you with your sale isn't easy. As in most cases where you are presented with choice, things can be a little overwhelming and confusing. There are lots of agents out there all offering their own "unique" form of marketing.
At Mockford & Hunt, we completely understand this and we actually believe that it all comes down to a few simple things.
Having worked in the industry for a combined period of over 50 years we know how important trust is and as an agent, reputation is paramount.
An agent who fails to deliver on what they offer will soon suffer at the hands of disgruntled clients who will share their poor experiences with others.
We strive to provide the level of service which we would expect to receive ourselves. If we say that we are going to do something, we do it.
If you leave us a message or send us an email, we will respond. We aim to be available to offer our advice and guidance throughout the process.
We were delighted to have recently picked up a gold award, presented to us for our marketing, service and results. As a relatively new business, founded in 2020, it demonstrates just how hard we continuously strive to provide the very highest levels of customer service.
At Mockford & Hunt we know what sells. Long gone are the days when people would visit Agents on High Streets and walk out the door with handfuls of brochures to peruse at leisure later.
Internet advertising is fast, convenient and crucial to ensure that your home is seen by as many people as possible which is why we advertise on all major property portals. Your home also has to look great to draw those potential buyers in and encourage them to contact us.
All our photos are taken by a professional photographer who will ensure that your home looks at it's best. We also provide floorplans and complete Virtual Tour technology so your viewers can walk round your home remotely before committing to a physical viewing.
We also know the importance of social media which is why we will feature your home on Facebook and Instagram to attract an even wider audience together with an insight into current market conditions, providing valuable information to both buyers and sellers alike.
It is all very well people seeing your home but there is little benefit in this if we fail to respond to an enquiry or phone call. Mockford & Hunt are available to pick up emails and calls 6 days a week, 8am to 8pm Monday through to Friday and 9am to 5pm on a Saturday making sure that those enquiries turn into viewings.
What are people saying about your home? What do they like? What do they not like? Is there anything we can do to make a difference?
These are all important and valid questions and ones that you need to know the answers to if we are going to be successful in selling your home. Contacting you with feedback from enquiries and viewings is crucial in enabling us to continue moving forward as your agent. When a viewing takes place, we fully understand how keen you are to know what people think about your home and we strive to achieve constructive feedback for you within 24 hours.
We also offer all our clients access to a personal account which you can log into to view all the activity and comments on your home as well as your very own seller WhatsApp group allowing you direct access to our team whenever it suits you.
In addition, we will continue to keep you updated once a buyer has been found. Our experience and relationship with conveyancing and solicitors means that we can keep the transaction moving forward and, if necessary, influence the process to ensure that you reach the finishing post with as little stress as possible.
If you are buying with a mortgage, we work in partnership with Prospect Tree Mortgages who can cover all your mortgage needs nationwide. Their friendly, knowledgeable advisors work with you to find the perfect product for your individual needs.
Covering Ashford and the surrounding villages, we have vast experience in selling homes from houses to bungalows and flats to luxurious apartments. Matching the right buyers to the right properties to ensure key requirements are met such as having a garage, parking or a garden is part of what we do to ensure that the right buyers are viewing homes best suited to them.
We will also take enough information from our prospective buyers to ascertain their financial status and eligibility to purchase, resulting in quality viewers looking at our homes.
With our database of clients, our WhatsApp broadcast list and expanse of social media and online marketing with enhanced features, we deliver a service to our clients that is rated excellent on both Trustpilot and Google.
Of course, everyone has ambitions and goals in mind when it comes to running a successful business but here at Mockford & Hunt, our vision is to provide the very best customer service to our clients and as such, over 60% of our business comes from recommendations.
We don't get bogged down with targets that so often are the main focus in a corporate environment, rather than the best interests of the consumer. We only strive to do the best by our clients and to make their whole experience of buying and selling a good one! For us, we measure our results by the service we deliver, the reviews we receive and the recommendations that follow.
Want to know more about how we can help you, please get in touch for a free valuation of your home.
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